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Kimpton Hotel Wilshire deluxe guest room

Kimpton Hotel Wilshire 411

Kimpton Hotel Wilshire Frequently Asked Questions

Everything you need to know for your stay

Check-out times. WiFi. Hosted Wine Hour and parking, oh my.

General

How do I view my reservation?

Use this link to view, modify, or cancel your reservation.

What is check in/check out time?

Check in time is 3:00 p.m. Check out is 12:00 p.m.

Do you have a Guest Amenities Fee?

Daily Guest Amenities Fee of $34 + tax (total $39.51) includes the following:

  • $15 daily food & beverage credit at Videre Restaurant
  • High-speed WiFi at 15mb for up to 5 devices
  • Enhanced coffee options: Nespresso & on-tap Nitro Cold Brew
  • 2 hours of Electric vehicle charging
  • PressReader digital newspaper & magazines
  • Complimentary phone calls within the Continental US
  • Printing & copying services (up to 10 pages)
  • Shoe Shine
  • Pass to Local Gym
  • Museum Picnic Basket

What are your "green" or sustainable practices?

Kimpton Hotel Wilshire is proud to be a LEED Silver certified 'green' hotel. Learn more about our sustainable practices

Do you allow smoking on property? In the rooms?

Kimpton Hotel Wilshire is completely non-smoking. A $400 cleaning fee is applied to a room that has been smoked in.

Has Kimpton Updated their cleaning practices and amenities? 

We’ve enhanced our cleaning protocols to help ensure that our hotels, restaurants and bars continue to be safe welcoming spaces for everyone. Read more about Kimpton's Approach to Clean here. 

 

Can I earn rewards for stays at Kimpton Hotels?

Every time you stay at Kimpton, you’re now part of the extended IHG® family. As an IHG® One Rewards member, you can earn and redeem points in more ways than ever. Join Now.  

What kind of sustainable/eco-friendly practices does the hotel offer?

We’re glad you asked. Learn more about some of our sustainable, eco-friendly hotel practices.

When did Kimpton become part of IHG?

In December 2014, Kimpton became part of the Intercontinental Hotel Group family of brands. We are proud to be part of IHG One Rewards.

How many rooms does the hotel have?

The Hotel Wilshire has 74 guest rooms and suites. Visit our Accommodations page to see available options. 

What attractions are close to the hotel?

There are a variety of things to do and see near our hotel. From shopping at The Grove to exploring Museum Row. Check out our Location page to discover more. 

Do you host weddings at your hotel?

We don't host weddings but we are happy to help accommodate wedding guests with room blocks. Visit our room blocks page to learn more. 

Do you host corporate events/meetings?

The Hotel Wilshire is proud to host events and meetings. We have several event space options from boardtooms to penthouses that will delight your group. Whether it's a fun and productive off-site, a special executive planning meeting, or a happy hour networking event, we have you covered. 

Transportation/Directions

How do I get to the hotel?

Please see our Maps & Directions page.

What are your cross streets?

We are located on the corner of Crescent Heights Blvd and Wilshire Blvd.

Do you offer free shuttle service from the airport?

We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance.

Do you have onsite parking? How much is parking? Is it included in my room rate?

Kimpton Hotel Wilshire offers valet parking services available for $50/night plus 10% tax. Oversize +$15. Valet parking fees are subject to change.

Additional Parking:

  • Daily Parking: $25 for up to 2 hours
    • with rooftop validation (lunch): $8
    • with rooftop validation (dinner): $12
    • each additional hour: $1
    • Oversize: +$5

Reservations

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

Please contact the website with which you made your reservation.

What is your cancellation/deposit policy?

Cancellations must occur at least 72 hours prior to local hotel time of 6pm. Guests who do not cancel prior to 72 hours before local hotel time of 6pm will be charged a one night's room plus tax. Cancellation policy is subject to change. An early departure fee in an amount up to one night's room and tax may apply.

Do you have connecting rooms?

We do have a limited number of connecting rooms on property. This is on a request basis and cannot be guaranteed.

Do you have accessible rooms?

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here. To find out more about our accessible rooms, click here.

Do you offer discounts on last minute bookings?

Depending on availability, there may be discounts on last minute bookings. Feel free to check in our bookings system or give us a call to find out.

 

What is the minimum age requirement to check into the room?

Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.

Is my ID/passport required at check in?

We do require a photo ID at the time of check in for all reservations.

Are there any additional fees or charges?

Yes, a Surcharge: Hotel Worker Protection Ordinance Surcharge. 
A $9.50 + tax (total $11.04) charge will be assessed to recoup cost of compliance with the Los Angeles Hotel Worker Protection Ordinance. 

Do you have an early departure fee?

An early departure fee of up to one night's room and tax may apply on all reservations.

What types of rooms are offered at the hotel?

We have guest rooms with choices of one king or queen bed or two queen beds. We also offer comfortable suites with living and dining areas. Accessible accommocation is available - we offer both mobility accessible rooms and suites. 

What types of packages are available?

We offer a vairety of packages intended to personalize your stay and make it special with added value amenities and perks or exclusive discounts and rewards. Check out our Packages + Promotions page to learn more. 

Do you offer discounts on extended stays?

We do work with travelers on extended stays. Visit our Offers page to learn more or contact us by phone. 

Restaurant

Is there in-room dining available?

In-room dining is unavailable at this time. However, check with the front desk to see if take-away dining is available. 

Does your restaurant accommodate dietary restrictions ie; nut allergies, vegan and gluten-free menu items?

At Hotel Wilshire's restaurant, Videre Bar & Restaurant, we have options to cater to dietary restrictions. Visit our restaurant's pages to view the menu or give them a call. 

What are the hours of the restaurant?

Our rooftop restaurant serves an all-day menu from 11am – 9pm daily, while breakfast is served on the second floor from 7-11am daily.

Accounting

What is included in the daily hotel amenities fee?

A daily evening hosted social hour, yoga mat in every room, and a fitness center are among the number of amenities included in our amenity fee. Check out our Amenities page for the full list. 

 

I have questions about my bill. Who do I call?

For all billing issues please contact our Accounting Department.

What forms of payment do you accept?

We accept all major credit cards.

Amenities

Will your rooms allow rollaways/cribs/playards? Is there a charge?

Kimpton Hotel Wilshire offers rollaway beds based on availability for $25. Please be aware some rooms do not allow rollaway beds. Cribs and playards are available at no charge.

How much do you charge for high speed/wifi internet access?

Whether you're plugged in or not, IHG® Rewards members get complimentary high-speed access during every stay.

Do you offer bikes for use during my stay?

Yes we do.  Get out and explore the city on one of our complimentary hotel bicycles, available for check out through our front desk or guest services staff.  We can also recommend some popular bicycle routes as well.

Do you have an in-room yoga program?

We believe in balance - especially while you're traveling.  We have a complete yoga mat set in every closet, in every room, just waiting for you.  Check out our yoga channel as well to stay in touch with your routine.  The best part?  Its complimentary for use during your stay.

Do you have a business center?

Yes, we provide a business center and business services including fax, copy and printing. There may be a charge associated with these services.

Do you have a pool?

 

Yes, Kimpton Hotel Wilshire offers a year-round rooftop heated outdoor pool, open daily from 8:00 a.m. - 5:00 p.m. 

Do you offer Breast Milk storage for parents? Can I arrange a milk-safe fridge during my stay?

As part of our On-Demand Family Fridge program, guests can have one of our dedicated Mini Me Milk Fridges delivered to their room as a complimentary service, just by asking the front desk. The fridges allow parents to store milk while staying with us, at the temperature required by the CDC.

Pets

Are pets allowed? Are there restrictions for weight, height or types?

Pets are welcome at Kimpton Hotel Wilshire with no restriction on types or size. Pet owners will be asked to fill out a waiver accepting responsibility for any damage or cleaning charges that may occur while at the hotel.

Do you have pet sitting or dog walking services?

Pet-sitting and dog walking services are available through our concierge. Please contact the concierge in advance for these services.

How far do you have to walk to take your pet out?

Steps away, about half a block from the hotel.

Do you have pet free rooms for those with allergies?

We do offer pet free rooms.

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Contact the concierge prior to your arrival to set up these services.

Meetings

How do I book a meeting?

For meeting + event inquiries please contact us at sales@hotelwilshire.com

How can I create a unique atmosphere during my meeting?

Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.

Do you offer special group rates?

Kimpton Hotels offers special rates during certain times of the year and the week. Please contact us to inquire about specials or promotional offers that may be available for your next meeting.

How can I book a wedding at a Kimpton Hotel?

Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

Need more information about booking a meeting at a Kimpton Hotel?

Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.

My company feels strongly about sustainable partnerships; How can Kimpton incorporate an eco-friendly element to our meeting?

Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Green Meetings & Events to help support our environment.

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